Draft. This document is a pre-launch draft based on market-standard terms for email deliverability services and is being reviewed by legal counsel. Questions: welcome@roxinbox.io.
Under our Data Processing Agreement, customers give us general authorisation to engage subprocessors. This page lists them.
Current list
The named vendors will be published here before general availability. Until then, this list shows the categories of subprocessor the Service will use and where they process data.
| Category | Purpose | Processing location |
|---|---|---|
| Cloud hosting and storage | Runs the application, databases and backups | European Union |
| Credential vault and key management | Encrypts and stores mailbox credentials | European Union |
| Transactional email | Sends account, alert and billing emails | To be confirmed |
| Payments | Processes card payments and subscriptions | To be confirmed |
| Customer support | Help desk and support conversations | To be confirmed |
| Language model provider | Generates warm-up conversation text. Receives no customer mailbox content. | To be confirmed |
| Proxy and network infrastructure | Provides stable, region-matched IPs for network mailboxes | To be confirmed |
Changes and objections
We will update this page at least 30 days before a new subprocessor starts processing customer personal data, and notify customers who subscribe to updates by emailing welcome@roxinbox.io. You may object on reasonable data-protection grounds within that period, as described in section 8 of the DPA.