Inbox-ready guarantee
Above 85% inbox placement by day 21, or next month is free.
Short answerIf a mailbox connected to a paid RoxInbox plan is below 85% inbox placement on its day-21 placement test, RoxInbox credits that mailbox's next monthly fee. Its DNS checks must pass and its sending must stay within RoxInbox guidance.
How it is measured
- Per mailbox. Every mailbox is assessed on its own. Mailboxes on the same domain or account do not average each other out.
- Day 21. Day 1 is the day the mailbox is connected and warm-up starts. On day 21, RoxInbox runs an automatic placement test from that mailbox to its standard seed list, which covers every provider in the network.
- Inbox placement is the share of delivered seed copies that land in the inbox folder, including provider tabs such as Promotions. Copies in spam or junk, and copies that never arrive, count against it.
- The threshold is 85%. A result of 85.0% or more meets the guarantee. Below 85.0%, the mailbox qualifies for a credit if the conditions below are met.
Conditions
The mailbox qualifies when all of the following are true for days 1 to 21:
- Paid plan. The mailbox is on a paid RoxInbox plan, and the account has no overdue invoices.
- DNS passing. SPF, DKIM and DMARC pass the RoxInbox DNS audit by day 3 and stay passing. MX records are in place for the sending domain.
- Warm-up kept running. Warm-up was not paused, disconnected or reconfigured by you. Pauses made automatically by RoxInbox do not count against you.
- Volume within guidance. Non-warm-up sending from the mailbox stayed within the daily limit RoxInbox shows for it. During the ramp that limit is usually zero.
- Clean start. The sending domain and IP were not on a major blocklist when the mailbox was connected, and the domain was not previously used to send without consent.
- Acceptable use. The account complies with the Acceptable Use Policy throughout.
What you get
A credit equal to one month's fee for each qualifying mailbox, applied to your next invoice. The credit has no cash value, and each mailbox can receive it once per connection. Warm-up and monitoring continue as normal, and RoxInbox support reviews the mailbox with you to find the cause.
How to claim
Qualifying mailboxes are flagged in the app after the day-21 test. Confirm the claim in the app, or email welcome@roxinbox.io with the mailbox address, within 14 days of the test. Credits are applied to the next invoice after confirmation.
Why we offer it
Warm-up tools usually ask you to trust them for weeks. RoxInbox measures placement every day, so we can put a number on the result and stand behind it.
Guarantee questions
Is the guarantee per account or per mailbox?
Per mailbox. Each mailbox is measured on its own day-21 test, and only mailboxes below 85% receive a free month.
Do promotions tabs count as inbox?
Yes. A message delivered to the inbox folder, including tabs such as Promotions, counts as inbox. Spam, junk and undelivered copies do not.
What if my DNS was broken when I connected?
Fix it within the first 3 days and the mailbox still qualifies. RoxInbox's DNS audit runs as soon as you connect and tells you exactly what to change.
Do I get cash back?
No. The guarantee is a credit of one month's fee for each qualifying mailbox, applied to your next invoice.
Put the guarantee to work.
Connect a mailbox, pass the DNS audit, and let RoxInbox measure day 21 for you.